Shipping

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Details

Shipping Rates & Options

Packaging & Multiple Shipments

Shipping Timelines

Exemption Charges

Address Verification & Delivery

Tracking Your Order

Damaged or Missing Items

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Shipping Policy

At Soundbox Depot, we aim to provide fast, reliable, and cost-effective shipping for all our customers. Below, you’ll find detailed information about our shipping methods, rates, timelines, and policies.

Details

Shipping Carrier

We primarily ship orders via FedEx, our preferred carrier for its efficiency and dependability. In certain cases, such as bulk orders or oversized items, we may utilize freight carriers to ensure safe delivery. Smaller items might be shipped through the United States Postal Service (USPS). Please note, we do not ship to P.O. boxes.

Standard FedEx deliveries typically do not require a signature, providing flexibility for your convenience.

Order Tracking

Once your order ships, you will receive an email with a tracking number to monitor your shipment’s progress. You are able to monitor your shipment either via our website portal or directly through the carrier's website.

If tracking information doesn’t show immediately, allow a few hours for the carrier to update their system before checking again. For assistance, contact our support team.

Personalized Delivery Requests

Some delivery options may be available through your chosen carrier after your order is placed. If you require a specific delivery date or time, contact us before finalizing your order. While we’ll do our best to meet your request, accommodations depend on carrier availability.

Separate Shipments

Soundbox Depot products typically ship from warehouses in Texas or Michigan. Items in your order may ship from different locations and arrive on different days.

Backordered items will ship separately once they become available. For larger orders, multiple shipments may be necessary to ensure safe and efficient delivery.

Complete Shipments

In certain cases, orders may be shipped as a single, complete shipment:

If the receiving address is a third-party installer’s warehouse.
If the order is shipped via a freight carrier.
If the destination is outside the United States.

Shipping Rates & Options

Contiguous United States

We ship to all states within the contiguous U.S. (excluding Alaska, Hawaii, and U.S. territories like Puerto Rico). Shipping rates are calculated at checkout based on your order size and destination.

Orders Under $200: Shipping rates start at $12.99 for FedEx and $24.99 for UPS.
Orders $200 or More: Shipping charges will be dynamically calculated based on the size and weight of your order.

Non-Contiguous U.S. (Hawaii, Alaska, and U.S. Territories)

Orders shipping to these areas require custom shipping quotes. Please contact us via our Contact Us form, live chat, or email before placing your order.

International Shipping

For orders outside the United States, we recommend contacting our support team for a custom shipping quote. We strive to accommodate international orders but require additional details to ensure proper rates and delivery timelines.

Packaging & Multiple Shipments

Due to the nature of acoustic foam materials, larger orders may require multiple boxes for proper packaging and shipping. Our team ensures that all products are securely packed to prevent damage during transit. While shipping rates are calculated per order, there’s no additional charge for the number of boxes required to fulfill your shipment.

Shipping Timelines

Orders Under $200: Shipping rates start at $12.99 for FedEx and $24.99 for UPS.
Orders $200 or More: Shipping charges will be dynamically calculated based on the size and weight of your order.

Due to the nature of acoustic foam materials, larger orders may require multiple boxes for proper packaging and shipping. Our team ensures that all products are securely packed to prevent damage during transit. While shipping rates are calculated per order, there’s no additional charge for the number of boxes required to fulfill your shipment.

Exemption Charges

Certain oversized or heavyweight products may incur an exemption charge in addition to standard shipping rates. This is also dependent on the applicable local and state laws of the final delivery address. These charges are noted on individual product pages and will be confirmed at checkout. If applicable, our team will contact you before processing your order to confirm these additional costs.

Example of an Exemption Charge Application

Order: Two 12PK - 24"x24"x2" foam panels priced at $92 each = $184.
Standard Shipping (Contiguous U.S.): Calculated at checkout.
Exemption Charge for Oversized Packaging: $15 per oversized box = $30 for two boxes
Total Cost: $184 (product) + $30 (exemption charge) + calculated shipping rate.

This surcharge applies to specific states such as AZ, CA, CO, ID, MT, NM, NV, OR, TX, UT, WA, and WY. Customers in these regions will be notified if an exemption charge applies to their order.

Address Verification & Delivery

To ensure timely delivery, please double-check your shipping address before completing your order. Incorrect addresses may result in delays or additional fees for redelivery. If you encounter any issues with your delivery, contact our customer service team immediately.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Use this number to track your shipment directly through the carrier’s website (FedEx or UPS). You may also refer back to For additional assistance, feel free to reach out to our support team.

Damaged or Missing Items

In the rare event your order arrives damaged or incomplete, notify us within 7 days of delivery. Please include photos of the damage and your order number to expedite resolution. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed. For further details, refer to our Returns Policy.