RETURN & REFUND POLICY

Thanks for shopping at Soundbox Depot!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have (30) days from the date of purchase to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

The correct return address will be mentioned on the order packaging.

Contact Us

If you have any questions on how to return your item to us, contact us [email protected] or by visiting our Contact Us page.

Contact us

Please only submit one request.

Submitting multiple requests via the form, phone, voicemail, email, or chat will only slow our response rate down.

Return Merchandise Authorization (RMA) number

A RMA number is required for all returns. Please do not return any items without first receiving your RMA number. They will not be accepted and will be returned back to you.

Packaging

All items must be returned in the original packaging. Very important: without the original packaging, items can be damaged during return transit and will be returned back to you. Disassembly and/or shipping you packaging materials are not services that we provide.

If you paid via Klarna

Orders made using Klarna will be refunded through Klarna once the return has been inspected and accepted. Any interest accrued on orders purchased through Klarna is non-refundable. For more information view the Klarna Financing page.

Timeframes

Return requests must be submitted via the form below within 30 days of receiving the item.

Return approvals take between 3-5 business days. Once approved, a RMA number and instructions will be issued.

Return authorizations expire 30 days after approval; please contact us if you need additional time to return your order.

Once we receive the return, it is processed within 3-5 business days. When the return has been inspected and accepted, a refund will be issued.

Credit card providers can take 2-5 business days to post your refund. If you’ve received notification from us that you’ve been refunded, and you haven’t seen your refund post to your credit card in 2-5 days, please double check the account that was used to make the purchase, then contact your credit card provider directly.